A MESSAGE FROM HOTEL MORGAN

We are closely monitoring the Centers for Disease Control and Prevention (CDC) statements regarding the coronavirus (COVID-19) and following guidelines from the CDC and the local health departments. The well-being of our guests and employees is of the utmost importance.

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Arrival/Front Desk

  • Key cards, pens, and the credit card terminal will be sanitized frequently to prevent contact from staff and previous guests. New items are used when available.
  • Countertops will be wiped hourly and after each guest interaction.
  • Luggage carts are wiped after every guest's use.
  • Hand sanitizer and face coverings will be provided

Registration Desk

  • Sanitation services at the registration desk and throughout the property have been added.
  • Guest rooms will be assigned on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.
  • Staff is available to inform guests of local dining options for takeout or delivery in the area.

Lobby & Corridors

  • We have increased the frequency of cleaning and disinfecting in public spaces with the continued use of hospitality-grade cleaning solutions. We are focusing on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and even room keys.

Guest Rooms

  • We use cleaning and disinfecting protocols to clean rooms with hospitality grade cleaning solutions and pay particular attention to high-touch items.
  • Guest rooms will be deep cleaned prior to check-in.
  • Daily room service will be temporarily suspended, but guests will be provided any required items upon request.
  • Housekeeping staff will not enter your guest room during your stay to minimize contact.

Food & Beverage (Restaurants & Outlets)

  • Following state-mandated guidelines of social distancing and the face mask mandate.
  • Limit indoor occupancy to 50% of seating capacity.
  • Bar seating will be spaced to maintain at least six (6) feet of distance between patrons who do not reside or arrive together.

Departure

  • Guests may choose to checkout over the phone and have their receipt emailed upon departure.

OUR CANCELLATION POLICY:

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit Hotel Morgan. Please review our cancellation policy.

  • For a full refund, please cancel 24 hours before the arrival date.*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

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For general information or questions regarding our property call 304-292-8200.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.